Storage Hatch End Terms and Conditions
These Terms and Conditions set out the basis on which Storage Hatch End provides storage services and related removal and transport services within the United Kingdom. By placing a booking, using our services, or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests or receives services from Storage Hatch End.
Services means any storage, removal, transport, packing, handling, loading, unloading, or related services provided by Storage Hatch End.
Goods means the items and property that you request us to store, move, transport, handle, or otherwise deal with.
Contract means the agreement between Storage Hatch End and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation of booking.
Facility means any storage unit, warehouse, container, yard, or other premises used or operated by Storage Hatch End for the provision of Services.
2. Scope of Services
Storage Hatch End provides storage solutions and associated removal and transport services within its operational area in the UK. The specific Services to be provided will be described in our quotation or booking confirmation.
Any additional or varied services requested after the initial booking may be charged separately and may require a revised quotation or written agreement. We reserve the right to decline any request for services at our discretion.
3. Quotation and Booking Process
Quotations are provided based on the information supplied by you regarding the volume, nature, and value of the Goods, access conditions, distance, and any special requirements. Quotations are not binding if the information provided is inaccurate or incomplete.
Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period, we may revise or withdraw the quotation.
Your booking is not confirmed until we issue a written confirmation of booking, which may be sent by electronic means. By requesting a booking, you warrant that you have the authority to enter into the Contract and that you are the owner of the Goods or have the owner’s permission to enter into this Contract.
We may request a deposit or prepayment as part of the booking process. If you do not pay any required deposit or prepayment by the due date, we may cancel or refuse the booking.
4. Customer Obligations
You agree to:
Ensure that all information provided to us is accurate, complete, and up to date, including details of the Goods, access, parking, and any restricted items.
Properly pack and secure your Goods for storage or transport, unless we have agreed in writing to provide packing services.
Ensure suitable access and parking for our vehicles, staff, and equipment at collection and delivery locations, and obtain any permits or permissions required.
Comply with all applicable laws and regulations in relation to the Goods, including those relating to safety, hazardous materials, and waste.
Notify us promptly of any change to your contact details or billing information.
5. Payments and Charges
Our charges are as set out in the quotation or booking confirmation, subject to any variations permitted by these Terms and Conditions.
Payment terms will be specified in the booking confirmation. Unless otherwise agreed, storage charges are payable in advance, and removal and transport charges are payable on or before the date of service.
We accept payment by methods specified in our correspondence or invoices. We reserve the right to refuse payment by certain methods or to request cleared funds before commencing Services.
If you fail to make payment by the due date, we may:
Charge interest on overdue sums at the statutory rate, accruing daily until payment is received in full.
Withhold, suspend, or terminate Services, including denying access to the Facility or delaying delivery of Goods.
Exercise a lien over the Goods in our possession until all outstanding charges and costs are paid in full.
You are responsible for all reasonable costs and expenses we incur in recovering overdue amounts, including legal and enforcement costs.
6. Cancellations and Amendments
If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations or amendments will only take effect when we confirm receipt.
We may charge a cancellation fee depending on the notice given:
If you cancel more than seven days before the scheduled service date, no cancellation charge will usually apply.
If you cancel between two and seven days before the scheduled service date, we may charge up to 50 percent of the quoted price.
If you cancel less than two days before the scheduled service date, or on the day of service, we may charge up to 100 percent of the quoted price.
Where you request changes to dates, locations, or the scope of Services, we may revise the quotation and charges accordingly. If we are unable to accommodate the change, we may treat the request as a cancellation and apply the relevant cancellation charges.
We reserve the right to cancel or reschedule Services due to events outside our reasonable control, including but not limited to adverse weather, road closures, accidents, strikes, or equipment failure. In such circumstances, we will seek to agree an alternative date or arrangement with you. We will not be liable for any loss arising from such cancellation or rescheduling, except for refunding any prepayments for Services not yet provided.
7. Use of Storage Facilities
Where we provide storage, you agree to use the Facility in a responsible and lawful manner. You must not store any prohibited items, including but not limited to:
Explosives, firearms, ammunition, or weapons of any kind.
Flammable, corrosive, toxic, or hazardous materials, including gas bottles, fuel, chemicals, or asbestos.
Perishable items, food, or living creatures.
Illegal goods, stolen items, counterfeit goods, or substances whose possession is prohibited by law.
You must not cause damage, nuisance, or disturbance at the Facility, and you must comply with any site rules or instructions issued by our staff.
Access to the Facility may be subject to opening hours, security checks, and identification requirements. We may refuse access if you fail to comply with these requirements or if we reasonably believe that your conduct presents a risk to safety or security.
8. Waste and Environmental Regulations
You are responsible for ensuring that any materials presented to us for disposal comply with UK waste and environmental regulations and are not hazardous or restricted wastes unless we have expressly agreed and are licensed to handle them.
You must not use our Services to dispose of controlled, hazardous, clinical, or specialist waste, including but not limited to asbestos, chemicals, oils, solvents, batteries, gas cylinders, or electrical items requiring special treatment, unless we have explicitly agreed in writing and are authorised to do so.
Where we agree to remove or dispose of waste or unwanted items, you warrant that you are legally entitled to dispose of those items and that they do not breach any third-party rights or legal obligations.
We will handle and dispose of waste in accordance with applicable UK waste regulations. However, we reserve the right to refuse to remove or store any items that, in our reasonable opinion, may breach legal requirements, pose a health or safety risk, or cause environmental damage.
If you provide us with items that are found to be prohibited or require specialist disposal, you will be liable for any additional costs, fines, penalties, cleaning, or remedial works we incur as a result.
9. Our Liability
We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.
We shall not be liable for any loss or damage to Goods arising from:
Your failure to adequately pack, secure, or label Goods, unless we have agreed in writing to provide packing services.
Normal wear and tear, gradual deterioration, or atmospheric or climatic conditions such as damp, mould, rust, or temperature fluctuations.
Inherent defects, flaws, or vulnerabilities in the Goods, including electrical or mechanical derangement.
Acts or omissions of third parties not acting under our direct control, including third-party carriers or contractors, unless we have expressly accepted responsibility in writing.
Losses resulting from your breach of these Terms and Conditions.
Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of the cost value of the Goods or any specific limit stated in our quotation or booking confirmation. You are responsible for arranging any additional insurance to cover the full value of your Goods if required.
We shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, loss of data, or loss of opportunity, arising from or in connection with the Services.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
10. Insurance
Unless expressly stated in our quotation or booking confirmation, our charges do not include insurance for your Goods. You are advised to obtain suitable insurance cover for the full replacement value of your Goods while in storage or in transit.
If we offer any insurance-related product, it will be subject to separate terms and conditions, and may be underwritten by a third-party insurer. It is your responsibility to review the cover and exclusions carefully.
11. Right of Lien and Sale of Goods
We have a general and particular lien over the Goods and any related documents in our possession for all sums due and payable under the Contract or any other agreement between you and us.
If any amount remains unpaid for more than 28 days after it falls due, we may, after giving you reasonable written notice, sell or otherwise dispose of some or all of the Goods to recover the outstanding sums, together with our reasonable costs of sale and disposal.
Any surplus proceeds from such sale will be returned to you, provided that you have supplied current contact details and we are lawfully able to do so. If we are unable to return any surplus, we may retain it until claimed, subject to applicable legal requirements.
12. Termination
Either party may terminate the Contract for storage services by giving the period of notice specified in the booking confirmation or, if none is specified, by giving not less than 30 days written notice.
We may terminate the Contract with immediate effect or suspend Services if:
You fail to pay any sum due by the due date.
You commit a material breach of these Terms and Conditions.
We reasonably believe that the Goods include prohibited items or that your conduct poses a risk to safety, security, or compliance with law.
Upon termination, you must remove your Goods from our Facility and pay all sums due, including any accrued charges, within the timeframe notified to you. If you fail to do so, we may exercise our right of lien and sale as described above.
13. Data Protection
We will collect and process personal data in the course of providing Services and operating our business. We will handle such data in accordance with applicable UK data protection laws.
We may use your personal data for administration, billing, customer service, and to improve our services. We may also share your data with trusted third-party providers where necessary to deliver the Services, subject to appropriate safeguards.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible with details of your concerns. We will investigate and seek to resolve the issue promptly and fairly.
Nothing in this section limits your legal rights to pursue claims through the courts or other dispute resolution mechanisms.
15. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that Contract, unless a change is required by law or is agreed in writing between us.
We may publish the current version of these Terms and Conditions via our usual communication channels. You are encouraged to review them periodically, especially before making a new booking.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17. General
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise of that or any other right or remedy.
You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the Services, provided that this does not materially reduce your protections under these Terms and Conditions.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.
